Simplifying Your Parents’ Evening Bookings

Thank you for using our parents’ evening booking system. We’re thrilled to help make organising appointments easier and more convenient for parents and carers. Once your booking is successful, you’ll receive an email with all the relevant information.

Check Your Inbox

The confirmation email will come from no-reply@itchyrobot.co.uk, with the sender name listed as Website Comms. If you can’t see it in your inbox, please check your clutter or junk folders. To ensure future emails arrive directly in your inbox, we recommend whitelisting this email address.

Why Do We Use a Generic Email Address and not a school email address?

Using a generic email address isn’t just a matter of convenience; it’s a decision made to ensure emails are delivered reliably. Here’s why:

  • Simplified Email Management: A single, centralised email system ensures we can easily manage communications and resolve any delivery issues.
  • Maximising Email Deliverability: Many schools have IT providers restrict the setup of DNS records (like SPF and DKIM) for custom email domains. By using an email address through iTCHYROBOT, which has all the necessary settings configured, we significantly reduce the chance of emails being flagged as spam.
  • Reliability in Tight Security IT Environments: With schools often operating under tightly controlled IT systems, our generic email setup ensures smooth operation without needing additional configurations on your school’s end.
  • Protecting schools email domain: Sending parents large volumes of emails that could be to old addresses that result in emails soft or hard bouncing could result in your domain getting flagged on Black Lists as a sender of spam. This can inadvertently cause your school sending issue when sending legitimate email. Our advance email solutions offer dynamic management of email sending looking at patterns in data and blocking emails before sending if they have previously been flagged as unavailable. Our system carefully monitors spam ratings across the whole system and based on sending 1000s of emails per month the accuracy of our algorithms means we keep our spam score super low.

Our goal is to make the process as seamless as possible, ensuring you don’t miss important updates about your bookings. While our system is designed to minimise emails landing in clutter or junk, this can still happen, which is why whitelisting our email address is helpful.

Email Monitoring and Keeping things running smoothly

By centralising the email comms through a generic email address we can applying monitoring, reporting and dynamic configuration throughout the system ensuring that everything runs smoothly.

We Value Your Feedback

We’re always looking for ways to improve your experience. If you have suggestions or feedback about our parents’ evening booking system, please share them with us here. We’ll review all comments and consider them for future updates.

Thank you for choosing iTCHYROBOT. We hope you found the booking process simple and effective. Keep an eye on your inbox for updates, and don’t hesitate to reach out if you have any questions.